1. Cancellation Policy
SemenAlytica (GKT MEDITECH PRIVATE LIMITED) believes in customer satisfaction and follows a liberal cancellation policy. Under this
policy: Cancellations are accepted only if requested within 3 days of placing the order.
• Orders that have already been processed for shipping may not be canceled.
2. Cancellation Restrictions
No cancellations are accepted for perishable items (e.g., flowers, eatables).
Refunds or replacements may be issued only if the delivered product is proven to be of poor quality.
3. Damaged or Defective Products
Report any damaged or defective items within 7 days of receiving them.
The merchant will verify the issue before approving any replacements or refunds.
4. Product Mismatch or Quality Issues
If the product received does not match the description, contact us within 7 days.
Our customer service team will review the issue and decide on an appropriate resolution.
5. Manufacturer Warranty
For products covered under manufacturer warranties, customers should contact the manufacturer directly for assistance.
6. Refund Process
If a refund is approved, it will be processed within 6-8 business days.
The amount will be credited back to the original payment method.
Need Help?
For any queries regarding cancellations or refunds, feel free to contact our support team.
support@semenalytica.com
